Sunday, August 4, 2013

Final Day - Goodbye?


We rushed into the presentation room first thing in the morning, checking and changing stuffs at the eleventh hour. We were even finding music to go together with our photo slide show, and time was running out! And then we also managed to buy some cakes for the audience, just a little treat from us. But there was just this mixed feeling of nervousness yet reluctance to leave today.


Presentation like a boss


Signing the consent forms

Soon, our lecturers, Mr Wong and Dr Low arrived, and then all the departmental heads, who were our mentors as well, came in the room and it was like a full house crowd! Some even had to stand because there weren't enough chairs! Everyone was trying to pass cups of coffee around, what a commotion! And soon after, the Managing Director, Ms. Annie arrived. Ah the tension!


Started off by showing photos of what we did



The room full of departmental heads. Actually the others came in later, imagine the crowd.


Hoping that our proposal made sense


Lecturers giving feedback 

Our presentation went fairly well, with the lecturers and mentors giving back good feedback and ways to improve the proposal. People say that, when the audience gives pointers to point out our mistakes or to improve our presentation, it means that they actually are listening and are interested in the proposal as well. Our mentors also said that we did well, so that was a huge relieve! 

Then, it was time for us to receive certs from the MD, and also a group photo!




Soon after, we had a great oriental lunch.





From left: Mei Wen, Rathika


The day ended early for us for the last day at IPEP. It certainly was a great experience which we hope have benefited all of you as well. Is it farewell forever? Or, on the other hand, a new beginning, in MSD, and in life? =)

Photos with our mentors:
From left: Rosalind, IPEP-ies, Sel Hwee

From Left: Sheen Wei. IPEP-ies, Sel Hwee

From left: Li Lynn, Sheen Wei, IPEP-ies, Stephanie, Rathika


IPEP-ies with Felicia




Best memory ever, friendship forever



Thank you MSD!

Thursday, August 1, 2013

Day 19 - Training on Training

Second last day...today is the last day in our own IPEP room. Tomorrow will be in the big meeting room for the whole time. Everything seems give that nostalgic feeling...like today's session is the last "lecture learning" session, which we were taught on the Training Department in pharma companies.

Not all pharma companies invest in training of staffs, and MSD is well known to churn out thoroughly-trained sales reps and department associates. The training starts on the first day of the job and last up to a month, ranging from basic sciences up to reading clinical papers. There are some cases that new staffs undergo training and then "jumps" to another company, in other words, taking advantage on MSD's hard effort. Product specialists do get paid on their first month, even if it was purely training and no work yet! See how ethical MSD is?

Basically, the training is from theory, and then assessment. Written examinations! But not essay questions, just short-answer questions. Passing mark is 80% though, so no short-cuts, product specialists have to memorize thoroughly the whole Package Insert! 

The training syllabus not only covers customer-centric approach (how to deal with a particular customer), it also covers micromarketing, which is how to deal with a certain group of customers. A lot of role play and discussion among reps are carried out in order to bring out new ideas. Training here is not so much one-way spoonfeeding, but more towards facilitating the development of one's soft skills. Many companies will just throw you into the swimming pool and see how fast you can learn to swim (or to see whether you have learned how to swim already and try to retain you in the company), and if you drown, that's your problem. But MSD welcomes anyone who has the attitude to learn and strive hard, so they teach you science, even if you came from a non-science background.

Today wasn't that heavy a day. Our mentors reviewed our slides for the presentation tomorrow. And we got free lunch from office caterers! There was also another training session in another department, and since we were also being "trained" about training by trainers from the training department, we get to train our taste buds too! XD


Chicken rice, better than any of those kopitiam downstairs! Thank you MSD!


We get to have free MIMS! Yay!


My final mug of afternoon coffee with crackers....=/


Time flies while we were having fun...


Tuesday, July 30, 2013

Day 17 - GCTO

Yay!!! Three more days and we're free!!! I mean, boo...three more days and we have presentation! Apparently we were told that most of the mentors who taught us are going to be the audience, plus our lecturers are also coming (maybe to also see whether they chose the right people for IPEP?), what else is worse than that?

Anyway, morning was intense, which we covered Global Clinical Trials Organization (GCTO). Clinical trials are projects at such a huge scale that there is a separate subsidiary in the company just to cater to this need. Normally a NCE is patented for about 20 years. With pre-clinical trials, clinical trials and registration amounting up to 15 years, many a time companies only get to sell products for a short 5 years before the patent expires and every other company can grab away your market shares by copying your innovator products. So now there is a challenge for future clinical researchers to shorten the clinical trials years and optimize the patent period.

As we have learned in medicinal chemistry, there are millions of compounds in the corporate library, and when a therapeutic target is identified, validated (showing that the target is linked to the disease), then over 10000 compounds are derived which are similar to the target. After some modifications and screening, only about 250 compounds reach the pre-clinical stage. These compounds are tested in-vitro (in beakers or test tubes), in-vivo (animal studies) on their pharmacokinetics, i.e. ADME.

After that, only about 5 compounds are deemed fit for in-vivo use, which then proceeds to Phase 1 of the clinical trials. Phase 1 involves a few healthy patients who volunteer themselves. This phase is very important as it is conducted in high-tech facilities meant to keep subjects for overnight monitoring. So it's like those movies whereby the subject is connected to a machine for real-time monitoring of the subjects over a few days. Phase 1 is normally conducted in modern countries such as U.S., UK and even Singapore, but Malaysia has yet to establish on that aspect. Even before Phase 1, sometimes there may be Phase 0 (microdosing), which involves even smaller number of patients on really small doses of the drug. This phase is normally for critical drug compounds to ensure that they are fit for human use.

If Phase 1 is proven successful, Phase 2 then proceeds, this time with a population of patients. Phase 3 is an even bigger population of patients from many different medical centres. In Malaysia, these clinical trials are conducted in accredited Ministry of Health trial sites such as USM hospital, UM hospital etc. This is to reduce bias from any pharma companies that are sponsoring the trials. In phase 3, the labeling of the drug compound can be done. Is it only suitable as a stand-alone drug in the treatment (monotherapy), is it suitable for combination with other drugs? Is it better to put it as 1st line of treatment, or second line?

I think we have mentioned before, that in Phase 3 and other pre-launch clinical trials, the data obtained can only show statistical significance, which is a good estimate of the outcomes that the drug will give. However, it can never be the same as clinical significance which only can be obtained from post-marketing clinical trials, whereby the patients are not subjected to standardized conditions of the trials. Much more rare side-effects can be picked up from post-launch studies as variability between subjects are not minimized as this stage. For example, patients may be taking grapefruit juice which triggers a rare side effect when taken with the drug. In pre-launch studies, patients will need to adhere to a protocol on their diet as well as many other things.

Sometimes, the economical aspect of the trials also significantly influences the development of a new drug compound. Say if a new drug has a totally new therapeutic profile that was never preceded by any other drugs, or is much safer and efficacious than competitior drug compounds, but if it's too expensive or too difficult to manufacture in large quantities, companies would most often opt for the next best choice.

We also learned a famous saying by a famous chemist Paracelsus, who said that "All things are poisons, and nothing is not poisons. Only the dose permits something to be poisonous or not poisonous". Even apples, rice, water....anything can be poisonous at a certain dose. True?

So if all the research lab are in America, why do we need a clinical trial unit here? Again, there is a "bidding" process, much like an open tender. Whenever there is a proposed clinical trial from HQ, the branch countries will give their "quotations" on things like whether they have the population of patient, whether there are qualified investigators (doctors who have been trained to be clinical trials investigators) fit for the trial, whether there are adequate resources to import the new drug etc.

Some countries like China, Japan, Taiwan and South Korea have certain requirements for registration of new drugs. In the Dossier files, the clinical trials need to include a certain number of local patients in the sample population of the trial. Like for Japan, a totally new trial comprising of Japanese patient population needs to be conducted to show that the drug also works for Japanese, then only it can be submitted for registration. Therefore, when planning a clinical trial, this aspect is very crucial as if you include these countries into your regional study, it can take quite a while to get ready these sites for the trial; whereas if you exclude these countries, your new drug may not be able to penetrate those key markets where healthcare industry thrives.

The clinical trial department in pharma companies also help to ready the trial sites. They will have to go around looking for appropriate clinics and hospitals and to ensure that the investigators are clear about the protocols of the trials (which can be 200 pages long). They also need to ensure that the environment is suitable for the trial, such as room temperature, which may affect drug stability and hence the validity of the trial data. They also need to ensure that the subjects are well-informed and consented before beginning the trial. If the patient is illiterate, a third-party witness needs to verify that the doctor has explained thoroughly about the protocols. Pharma company staffs and trial sponsors cannot deal directly with the subjects, therefore they need to work closely with these investigators.

The Clinical Research department associates (CRA) also ensures that everything has an audit trail. This means that every single discussion, shipment, data collection etc. needs to be documented as regulatory agencies may do a random "spot-check" audit on clinical trials that are ongoing and even those that has already been finished. So sometimes we may get news that a certain medicinal product is not as efficacious as previously proven if the clinical trials are found to be flawed and unreliable after retrospective audits are done.

CRAs also carry out source data verification (SDV) at the trial sites. This is the checking of medical data of patients and making sure that it tallies with the recorded data from nurses, doctors and prescribers. CRAs also ensures that blood extracted from subjects are kept properly and sent to the central lab in other countries which handles blood testing for that particular trial. Everything must be done according to the protocol, and if any events deviate from the protocol, it must be reported and rectified, otherwise the trial will be deemed statistically weak.

Sometimes for these double-blinded trials, things can go wrong. For instance, the patient's glucose level may be uncontrolled and the doctor needs to know is the patient taking the active drug or the placebo in order to choose the right treatment plan. In this case, "unblinding" is possible, but this will also affect the reliability of the study. So in general it is recommended that we do not do "unblinding" unless circumstances requires us to do so.

Some things may go wrong for a clinical trial outcome. If protocols were not strictly adhered to, the trial may give a false positive or false negative result. False positive meaning the trial showed that the new drug works better but is actually non-superior. When it is launched into the market, it seems to not enhance treatments of the patients. If it's a false negative, meaning the trial showed that the new drug has no potential but it actually does works, it may cause a loss of a new drug that could save the world. How tragic is that!

Another two terms we learned today. To ensure quality of the trial, there is Quality Control (QC) and Quality Assurance (QA). Both may seem very similar but are actually very distinct from one another. QC is the monitoring process and site visits, whereby you go to the actual place and make sure everything is as documented. On the other hand, QA is the auditing (spot check) of documents, whereby you ASSURE that quality control is being carried out.

Being in the Clinical Research department of any pharma company involves a lot of documentation. The pre-clinical studies in laboratories are mostly overseas, so if you're really interested in the experimental part, you might want to consider working overseas. Over here, although you don't get to put your name as author in the clinical papers, you still get to really understand and appreciate how a real scientific experiment should be documented and implemented...not just "cincai-cincai" copy data and trying to straighten the graph line. Cheers!




Monday, July 29, 2013

Day 16 - New Product Planning and Business Development

We had a long session in the afternoon on New Product Planning (NPP) and Business Development (BD). Morning was project time so we were almost done compiling and now left with the touchups on the Powerpoint presentation animations and slide decorations.

NPP is under the support team of the sales and marketing department. When a new product is launched by Merck HQ, plans are already underway for the registration and launch of those products in Malaysia. It takes almost 2-3 years prelaunch to start arranging the timelines before it can actually be marketed to the customers. This is where the NPP department comes in. The NPP takes the lead to implement all the groundwork for the product (registration, awareness, market plan etc.) before it is passed on to a new Product Manager (PM) which will then be responsible for the product all the way until it is launched.

However, not all the new products from the pipeline is launched. Those that show superiority to current treatments definitely have their selling points, and are of caused arranged for launching. There are some products that show inferiority to current products, and therefore are not approved for launching. Some previously potential products may also be retracted back from launching if there are new clinical evidence to state the inferiority of that product. There are also some products that are only made available as a life-saving product, not launched to the market for sale. These products are ordered on special request by certain doctors if all other products fail to treat the patient and they think that the said product from the company may be able to save the patient.

A few new terms we learned today. Branded generics (BGx) are generic products which have the identical active ingredient molecule as the innovator product (for example Zocor simvastatin from MSD and its branded generic such as simvastatin by Ranbaxy). Innovative generics (IGx) are products which consist of different combination of generics (such as losartan with simvastatin, both off-patent) which are improved versions of generic products.

We also learned that in Malaysia, all generic products must have evidence of bioequivalence compared to the innovator product before it is approved for registration. This means that for example, theoretically, all the copy-cat products of simvastatin should give the same therapeutic effect as the original simvastatin Zocor. However, there are other factors which influence patients to still buy Zocor over other generics and that is altogether a separate matter.

The NPP department works hand in hand with the other support teams like Market Access, Medical Affairs, Regulatory, and Clinical Trials Organization, which all the information is gathered to be submitted to the directors for discussion and approvals. Because ultimately, when you're at the top, you don't need to do the compilation work but your decisions matter very much on these analysis, which will also decide the fate of the company.

Business Development (BD) is a very new concept introduced into the pharma industry (around 2010). It is aimed to increase sales growth through partnerships with other pharma companies. Recently we hear things like mergers & aquisitions, joint ventures, outsourcing sales to a third party company....these are all business deals which needs a whole new area of expertise to deal with. Some business deals like co-promotion are very small deals between companies which are relatively easy to implement. Co-promotion is partnering with another company to sell your product, under the same brand name.

Then there are more complicated deals such as co-marketing, which is partnering with another company to sell the same active molecule drug, but under different brand names. This is more complicated as it involves more regulatory approvals, more awareness effort among customers etc.

Then there are the most complicated deals such as acquisition and joint ventures. Acquisition is like MSD merging with Schering-Plough (sort of like englufing the other company), so everything needs to be changed into MSD. Joint ventures is partnership between two companies to sell the same brand name. This is very complicated as it involves the alignment of marketing plan,  approvals on both sides on every single aspect.

Before every deal is made, there are appropriate processes to identify and select the best partner out of a few partners that were approached. It's kind of like a "audition" whereby partners are selected based on scores and criteria met. This takes up to years before any signature is signed on the agreement, which then only the deal can be implemented. Therefore, for deals to be significantly profitable, it has to generate tens of millions of USD, on top of the sales target of that product! That amount is impossible to generate from the Malaysia market alone. It is only possible in a regional context (South East Asia for example). Therefore, deals are normally done on a regional to global scale. MSD - Schering Plough, for example, is a global deal.

That is why it is very beneficial for one to work in a global company as it involves many of these huge-scale processes. In turn, you can learn alot compared to working in smaller companies.


Got this image from Google...our office building


The supermarket at ground floor, where we can buy fruits after lunch....


Anybody live near digital mall, you just have to try this curry mee. It's not too spicy, but the curry is somehow sweet! Try it some time =D



Wednesday, July 24, 2013

Day 14 - Free

For the first time, we have free time today! In mandarin it's normally known as 自由活动, which is commonly "celebrated" when the teacher is sick and a strange teacher you never met before enters class and says teacher is on MC, you can do whatever you want! 

In our case, they call it "Project Time", in which we have to rush to prepare our presentation at the end of the month! So it's seriously time management, organize our own discussions, even rehearsing what we are gonna say! And there's so much chances to procrastinate, but we will rather complete our task for the day than to bring work home. A good chance to practise the healthy culture of "work during working hours, rest during off-working hours".

Have you ever wondered why some of our lecturers type in notes under some slides in their Powerpoint lecture files? It actually has a purpose. Most of us will project our monitor to the audience, which then exposes what we're clicking before actually starting the slide show. But there's a way to be more "professional"! Check this out :


We picked this technique up when our mentors conduct their sessions here. So much better than showing a dead blue screen or showing people what you have in your thumbdrive!

Day 13 - Hepatitis Day

Today...is a day for Hepatitis! Especially Hepatitis B and C! This day was celebrated by Selayang Hospital in conjunction with the World Hepatitis Day on Sunday! 



There will be an attempt to make a Guinness World Record of making a bigger version of this!


See no evil, hear no evil, speak no evil! This is to depict the phenomenon that our society ignores the threat of hepatitis and that more awareness needs to be raised to counter this disease.

Our day started off with the briefing at the registration counter by the staff members on what to do. There are two main areas that we can help, which is approaching people to fill up a survey on hepatitis, and also to register patients for the blood test. The blood test normally cost around RM10 - RM30 whether the test is only for Hepatitis B antigen or for both B and C. There are other stations which deals with the extraction of blood, explaining about the disease, giving educational talks....but we haven't graduated yet so yeah, stick to the simpler tasks.


The registration counters


The senior staff members writing away


These are the survey forms, in Malay, English, Mandarin and Tamil, which is designed by the MOH to gauge the understanding of the public on hepatitis B, and whether awareness has improved over the years. There are even some questions like is transmission of Hepatitis B affected by sexual behavior, which is hard to explain in mandarin. The official term is called 性行为 and then whenever the patient needs elaboration, then that's where the awkwardness comes in.

The survey really helps us understand better about Hepatitis B. As all the questions in the survey is actually true statements, we ourselves are now aware how Hep B can be transmitted. From obvious things like blood transfusions to little things like sharing nail clippers. We can remember them so clearly after asking the public over and over again these questions.


This auntie was very friendly. She gave me a good laugh when she said she is loyal to her husband and then started asking me how does 性行为 relate to Hepatitis B. Oh boy...


Yeap she was so detailed going through the mandarin-version of the survey. She asked me what is 疫苗 and I had to check with the English version to find out. Luckily V-shenn told me how to pronounce it haha...paiseh


Soon it was lunch time! Headed to cafeteria...


Hospital being hospital


Cafeteria entrance


Of course, MSD gave us a treat for our contributions! XD Arigato!


V-shenn brushing teeth after lunch. She makes a good dentist la if she could. I'm not sure whether the fact that brushing teeth straight after meals (within 30 minutes) can damage your enamel layers...anybody can clarify?


Was on one of the entrances. Satisfaction is a KPI in Selayang Hospital!







A note on Hep C. There was a little section whereby patients have to tick whether they had share needles, have unprotected sexual intercourse with multiple partners, tattoo, family members with Hep C, and/or undergone blood transfusion before 1994. It was part of the procedure to double confirm with them even after they ticked the form before registering them for the blood test. So imagine double confirming "sex with multiple partners". We get so many funny responses like "eh takde la suami satu je" or "wo mei you luan luan lai la...".

In the afternoon, we handled the registration counters for a change. We have to categorize the patients whether to only go for the Hepatitis B surface antigen test or to also go for the Hepatitis C antibody test if they fall into any of the categories stated above. Everybody is susceptible to Hepatitis B, which currently has a cure (albeit costly). However, Hepatitis C has no cure, for now. But the good thing is, there are vaccines for both B and C, so that's why awareness is very important! 

How about Hepatitis A? Well it's a self-limiting disease which is easily curable (lots of rehydration and rest), so it's not that big a threat compared with B and C, which are as "popular" as AIDS, TB and Malaria among others.

We also had to label blood vials with stickers, and also to record down their details as the blood test results will be sent to their mailing addresses a month later. Lots of writing to do.


Few ongoing sessions of talks



The campaign banner is the second one inside


We even have a mascot!


Blood test stations






Hati-hati dengan hati anda! So next time when you "sakit hati", check for hepatitis!


Fyi, sakit hati means sad in Malay. But the heart as an organ is termed "jantung" instead.


Registration counter manned by us



The empty vials


We were given goodie bags, containing leaflets, an apple and some Maggi chicken curry stuff


Keeping the extra forms after the entire event


Tired, but having a good sense of satisfaction by helping the public. That awesome feeling you get when working in a hospital!